You've got questions... We've got answers!

Engaige Smart is a boutique digital marketing, CX and AI agency which offers innovative solutions to attract, qualify and convert leads, as well as maximise customer lifetime value - at scale. Our solutions integrate with your existing operations and tech-stack and adhere to your brand, sales, service and operational standards and requirements.  

In addition to our tailored and automated digital marketing and AI solutions, we offer strategic brand, proposition design, as well sales and marketing conversion rate optimisation solutions.

At Engaige Smart, we pride ourselves on our true partnership approach, proven AI solutions, and commitment to delivering maximum relationship, revenue and reputation value for our clients. 

We know our services can unlock your true business potential - with some clients generating 3x results in a matter of weeks, which is why we offer a 100% 'Pay-on-Results Guarantee' to all of our clients. 

Yes! We can integrate seamlessly with popular CRMs including Salesforce, HubSpot, and others. Our flexible API allows for custom integrations with virtually any CRM system your business uses.

Data security and privacy are non-negotiables for us. Engaige Smart and our integration partners (including Zapier, Twilio, and others) operate on secure, enterprise-grade infrastructure that complies with global standards such as ISO 27001, SOC 2, GDPR, and the Australian Privacy Act.

We only work with client-approved, consent-based data and apply strong encryption, access control, and data minimisation practices throughout. All data collection, storage, use, and purging protocols align to best-practice regulatory and compliance frameworks.

You can view our Privacy & Data Policy here.

We are an omni-channel marketing agency specialising in full digital and physical frontline staff assisted channels, including:

• SMS & MMS
• OTT Chat including WhatsApp
• Native website Chatbots
• Email
• Voice
• Social Media including Instagram, Facebook and LinkedIn

Implementation typically takes up to 2 weeks, though it can be faster depending on your requirements. This includes CRM integration, AI training on your business processes, and broader team onboarding and enablement to ensure everything runs smoothly.

Our solutions are always tailored to your specific business needs. Before we deploy any AI agent, we follow a structured 'discovery & design' process to capture all of your key requirements - including your unique brand voice guidelines, key product, sales and service specifications and terminology, as well as other contextual business and industry specifications. These specifications are then captured in an approved 'knowledge base' which dictates how your AI agent performs.

We also apply maximum governance and monitoring controls at every stage - offering you and your team complete transparency and auditability of customer conversation logs and interaction outcomes.   

The cost of working with us varies depending on the specific services you require. We offer customised pricing and packages to fit your unique needs and budget. 

Importantly, we are true partners with our clients, which means we only win, when you win. This is why we offer a 100% 'Pay-on-Results' Guarantee to all of our clients. 

The AI is designed to gracefully handle complex situations by either escalating to your team, cease conversations, adhere to do not contact rules or schedule direct contact when needed. It's programmed with clear governance controls and guard rails to ensure it always errs on the side of caution and maintain professional standards. 

Yes, the AI agents operate round-the-clock, ensuring no lead goes unattended regardless of time zone. This means instant responses at 2 PM or 2 AM, significantly reducing lead response times and improving conversion rates. 

Our AI solutions also integrate with your local GMT time, operating hours and agent calendars to ensure a seamless and frictionless experience for your customers.